PRIVACY AND SECURITY POLICY

All services provided by our store at efsira.com are offered and operated under the EFSİRA Natural brand by Zehra Çorman, registered at Tahtakale Mahallesi, Ziya Gökalp Caddesi No:14/5, Ispartakule – Avcılar / İstanbul.

Our company may collect personal data for various purposes. The following explains how personal data is collected and protected.

Certain personal information about our members (such as first and last names, company information, telephone numbers, addresses, and email addresses) is collected by our store as part of its business operations through membership registration and various forms and surveys available on our website.

Our company may periodically send customers and members information about campaigns, new products, and promotional offers. Members can choose whether to receive such information during registration. They may subsequently change their preferences in the account information section after logging in or through the link provided in the relevant notification message.

Personal information submitted electronically by our members through our store or during the approval process conducted by email will not be disclosed to third parties beyond the purposes and scope specified in the "User Agreement" concluded with our members.

Our company records and uses members' IP addresses to identify system-related problems and quickly resolve any issues or disputes arising from the services provided. IP addresses may also be used to identify users in general terms and collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes, either independently or through cooperating parties, beyond the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our company, provided by users, or relating to transactions conducted through our store may also be used by our company and its cooperating parties for statistical evaluations, database creation, and market research without disclosing the identities of our members, including purposes beyond those specified in the Membership Agreement.

Our company undertakes to keep confidential information strictly private and confidential, to regard confidentiality as an obligation, and to take all necessary precautions and exercise due care to maintain confidentiality and prevent any confidential information, in whole or in part, from entering the public domain, being used without authorization, or being disclosed to third parties.

CREDIT CARD SECURITY

Our company places the security of credit card holders shopping on our websites among its highest priorities. Your credit card information is not stored in our systems under any circumstances.

When entering the payment process, there are two things you should look for to determine whether you are using a secure website. One is a key or padlock symbol displayed in your browser. This indicates that you are on a secure web page and that your information is protected through encryption.

This information is used only in connection with the sales transaction and in accordance with your instructions. Credit card information used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for authorization, independently of our shopping websites. If the card is approved, the purchase process continues.

Since credit card information cannot be viewed or stored by our company, unauthorized third parties are prevented from obtaining this information through our systems.

Our company verifies the reliability of payment, billing, and delivery address information for online credit card orders as a precaution against credit card fraud.

Therefore, for customers placing their first order through our shopping websites, the accuracy of financial information and address/telephone details must first be confirmed before their orders proceed to the supply and delivery stages. If necessary, the credit card holder or the relevant bank may be contacted to verify this information.

Only you can access and modify the information you provide when registering as a member. As long as you keep your membership login credentials secure, others cannot access or modify your personal information.

For this purpose, membership transactions are carried out within a 128-bit SSL-secured environment. This system is an international encryption standard designed to provide a high level of security.

Online shopping websites that provide information lines or customer service and clearly display their business addresses and telephone numbers are increasingly preferred. This allows customers to obtain detailed information about their questions and make better-informed decisions regarding the reliability of online shopping providers.

Note: We recommend checking that online shopping websites clearly display the company's full address and telephone number. Before making a purchase, record the contact and address details of the store from which you intend to buy products. If you have any doubts, contact the company by telephone before shopping to verify its information. All online shopping websites operated by our company provide information about our business and its location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Identity and credit card information submitted to us through the credit card mail-order method will be stored by our company in accordance with confidentiality principles.

This information is retained for 60 days to address potential objections or disputes involving credit card charges with banks and is subsequently destroyed.

If any amount other than the amount authorized on the mail-order form you submitted for your purchased products is charged to your card, you may naturally dispute the transaction with your bank and request that the charge be blocked or reversed. Therefore, the process is not considered to present a risk in this respect.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites. Our company accepts no responsibility for the privacy practices or content of websites accessed through these links.

Advertisements published on our company's website are delivered to users through our advertising business partners.

The Privacy Policy principles contained in this agreement apply only to the use of our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited circumstances specified below, our company may disclose user information to third parties outside the provisions of this Privacy Policy.

These circumstances are limited to:

Complying with obligations imposed by applicable laws, statutory decrees, regulations, and other legal rules issued by authorized legal authorities.
Fulfilling and enforcing the requirements of the Membership Agreement and other agreements concluded between our store and its users.
Providing user information when formally requested by authorized administrative or judicial authorities as part of a duly conducted investigation or inquiry.
Disclosing information when necessary to protect the rights or safety of users.

EMAIL SECURITY

When sending emails to our store's Customer Service department regarding any order, never include your credit card number or passwords.

Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted through your emails under all circumstances.

BROWSER COOKIES

Our company may obtain information about visitors to our store and their use of the website through technical communication files known as cookies.

Cookies are small text files sent by a website to a user's browser for storage. They make internet browsing easier by storing information about the website's status and user preferences.

Cookies help collect statistical information, including how many people visit the website, the purpose and frequency of visits, and how long users remain on the website.

They also help generate dynamic advertisements and content through user-specific pages.

Cookies are not designed to retrieve data from your computer's memory, email account, or other personal information.

Most web browsers are initially configured to accept cookies. However, users may change their browser settings to prevent cookies from being accepted or to receive a notification when cookies are sent.

Our company may amend the provisions of this Privacy Policy at any time by publishing changes on the website or notifying users by email.

Any amendments to the Privacy Policy shall take effect on the date they are published.

For any questions or suggestions regarding our Privacy Policy, you may contact us by email at [email protected].